Main24 Privacy Policy – User Personal Information Protection
This Privacy Policy explains how main24 collects, stores, uses, and protects the personal information of Malaysian users. We are committed to ensuring your privacy is fully maintained while you use this platform.
Effective: January 2026. This policy is subject to amendments from time to time.
1. What Information Do We Collect?
When you register and use the main24 platform, we collect certain types of information to ensure our services run smoothly and securely. The types of information collected include:
- Account information: Your full name, email address, phone number, date of birth, and password are required during registration.
- Device and browser information: Device type, operating system, IP address, browser type and other technical data transmitted automatically when you access the platform.
- Payment information: Details relating to MYR payment methods, including bank name, partially masked account numbers, and transaction records. We do not store your full card number.
- Usage data: Pages visited, matches clicked, bets placed, session duration and navigation patterns within the platform.
- Cookies and tracking technologies: Cookie files stored on your device to help with session recognition, display preferences, and internal traffic analysis.
All of this information is collected directly from you during registration or use, or automatically through the tracking technologies employed within the main24 platform.
2. How Is This Information Used?
Main24 uses the information collected solely for legitimate purposes directly related to platform operations. The primary purposes include:
- Processing account registration, identity verification, and user login management.
- Processing deposits and withdrawals in MYR and maintaining accurate transaction records.
- Providing customer support services and responding to enquiries submitted.
- Sending important notifications relating to your account, security or changes to our terms of service.
- Detecting and preventing fraud, unauthorised access and activities that violate our terms of use.
- Improving the user experience based on navigation data and feedback received.
Main24 will not use your information for third-party marketing purposes without your explicit consent. Any marketing communications sent are directly related to main24 services, and you may withdraw your consent at any time.
3. Cookies and Tracking – What You Need to Know
The main24 platform uses cookies to enhance your experience. Cookies are small data files stored on your device when you visit our website. We use several types of cookies:
- Session cookies: Automatically deleted when you close your browser. Used to maintain your login status during an active session.
- Persistent cookies: Persists on your device for a set period to remember your preferences, such as display language and account settings.
- Analytics cookies: Used to understand aggregated platform usage patterns without identifying individual users, for the purpose of service improvement.
You can manage and delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the main24 platform, particularly the login and session management features.
4. How Is Your Data Stored and Protected?
Main24 applies strict technical and organisational security measures to protect users' personal information from unauthorised access, loss, misuse, or disclosure. The security measures we have in place include:
- Data encryption using SSL protocols during data transfers between your device and our servers.
- Access to users' personal data is restricted to staff with a legitimate operational need only.
- Continuous monitoring systems to detect any unusual activity or unauthorised access attempts.
- Regular data backups to ensure your data can be restored in the event of an unexpected system failure.
While we take all reasonable precautions, no security system on the internet can be guaranteed one hundred percent safe. You are also responsible for keeping your main24 account password secure and not sharing it with others.
5. Is Your Information Shared With Third Parties?
Main24 does not sell, rent or disclose users' personal information to third parties for their commercial purposes. However, there are limited situations where information may be shared:
- Payment service providers: Transaction information required is shared with the MYR payment gateway providers used to process your deposits and withdrawals.
- Legal requirements: main24 may be required to disclose user information to the relevant authorities when mandated by law or a valid court order.
- Platform protection: In cases of suspected fraud or security threats, relevant information may be shared with law enforcement agencies or cybersecurity experts to protect the integrity of the platform.
In all of the above circumstances, any data disclosed is limited strictly to what is necessary and is protected by appropriate confidentiality agreements.
6. Your Rights as a User and How to Contact Us
As a main24 platform user, you have the following rights regarding your personal data:
- Right of access: You have the right to request a copy of the personal information we hold about you.
- Right to rectification: You may request that we update or correct any information that is inaccurate or out of date.
- Right to deletion: Under certain circumstances, you may request that we delete your personal information, subject to applicable legal retention and operational requirements.
- Right to withdraw consent: You may withdraw your consent to marketing communications at any time.
Should there be any material changes to this Privacy Policy, main24 will notify users via in-platform notifications or through their registered email address. Continued use of the platform after such changes have been communicated will be considered as acceptance of the updated policy.
For any enquiries, requests or complaints relating to your data privacy, please contact the main24 support team. We aim to respond to all privacy-related enquiries within a reasonable timeframe.
Support email: [email protected]